In field service, a completed task isn’t always enough — you often need proof that the job was done right. That’s where photo documentation comes in.
Capturing images before, during, and after a task not only improves transparency but also protects your business, motivates technicians, and increases client trust.
1. Before Photos Set the Baseline
Taking a photo before starting work:
Shows the initial condition
Documents any pre-existing damage
Helps manage client expectations
Prevents blame for issues that weren’t your fault
Especially important in property maintenance, cleaning, installations, or repairs.
2. During Photos Highlight the Work Being Done
Photos during service show:
Specific fixes or steps taken
Tools and equipment used
Safety procedures followed
Any unexpected findings
This is great not only for clients — but also for internal reviews or training.
3. After Photos Prove Completion and Quality
An after photo is your best defense if a client says:
“The issue still isn’t fixed”
“It doesn’t look clean”
“No one showed up”
With a clear, time-stamped image, you can show exactly what was done, when, and by whom.
4. Attach Photos to Digital Task Records
Using a platform like Serfy, you can:
Upload photos directly from mobile
Attach them to a task report
Add technician comments
Include them in client-facing PDFs or service logs
Now, every photo becomes part of your audit trail.
5. Train Technicians on What and When to Capture
Photo documentation only works when done right. Build guidelines into your workflow:
Always take 1-2 photos before and after
Capture key steps (like wiring, meter readings, etc.)
Avoid blurry or irrelevant shots
Include wide shots and close-ups if needed
The goal: tell the story visually, without needing extra explanation.