Do you handle your work force as an asset?
For any business using field managers and workers, a happy crew is essential to business success.
Field management workers are sometimes the only contact between a company and its clients. What are the characteristics these employees portray? Do they benefit your brand?
No you can’t leave it up to workers. Employers have a responsibility to keep workers positive. Some responsibility lies with field managers too. Their positive attitudes must filter through to these crews.
This is a challenging task because field workers have unique work environments. You can’t use the same guidelines to keep them happy that you apply for office workers.
What will help you manage this group of employees so they can thrive?
Field work doesn’t take place in isolation.
Yes field workers handle projects on sites physically removed from clients, offices or other employees. But these role players still impact each other.
Workers perform the work clients require. Field workers are relevant to a variety of business spheres:
Field managers play a central role in workers’ lives. They basically organize field workers’ days:
Workers have knowledge to handle any basic requirements of the job. Expert knowledge is required from field managers for more challenging work. You can see field managers are driving forces behind field workers.
But other superiors also play roles.
Other Superiors and Employees
In any hierarchical order it’s ideal if workers only have one superior to report to. This minimizes confusion.
This setup is difficult to keep to in terms of field workers.
Workers’ salaries are handled by payroll officers. Some workers may receive hourly rates and overtime payments.
While timesheets may be signed off by field managers the final payments—and any queries—are still handled by a payroll office.
Some business owners love being involved with all company tasks. They visit work sites to:
An office may serve as central communication point. When field managers aren’t available office workers deliver messages and work orders to workers.
Clients log job requests with an office. These clients expect:
Clients are supposed to communicate with field managers or offices. But it’s inevitable they talk with workers especially if work is done on the clients’ premises.
As you probably know different people usually have unique views of one situation. Each one of these role players may have a different perspective of how one job should be done.
These opposing views mixed with logistical challenges are all you need to create problems for field workers.
Field work is not an easy environment to function in. Even for people who love their jobs there are many aspects that tend to spoil work days.
Is all the Paperwork Really Necessary?
Much of a field management worker’s day can be traced to paperwork:
The problem is the amount of time paperwork requires. And it’s not because the paperwork is useless.
Paperwork contains information that’s vital to the outcome of the project. You can’t attempt to repair, install or maintain anything without understanding the context. This is why a job ticket is so valuable.
The necessity of paperwork also relates to:
Unfortunately paperwork limits the amount of work that can be done each day.
Can Effective Supervision take Place?
When Superiors have Different Opinions
When an owner’s expectations differ from a field manager’s conflict is inevitable:
Workers can get confused whose advice they’re supposed to follow.
How much Supervision is Necessary?
It’s such a unique balance field managers must maintain:
What if Something Goes Wrong?
Unforeseen circumstances can catch workers off guard. When it relates to managers’ responsibilities workers can’t continue working before a go ahead is given.
Workers on remote sites may find it difficult to reach offices or managers to ask for guidance. This causes:
Problems with Payments
Money is the root of many business problems. When it relates to employees, speedy resolutions are necessary. You don’t want angry employees boycotting the company for:
These situations can cause workers to feel angry towards the business. You don’t want this group of people representing your company in a negative state of mind.
Is it possible to handle these challenges in a way that guarantees more positive outcomes?
You can counter all the challenges listed above.
You live in a technologically developed age. While technology has the tendency to keep us too busy it definitely makes life easier. But only if you apply it correctly.
You must implement software that enables the scenarios listed below. You’ll love the positive outcomes.
Think of software programs and apps as platforms. All role players can draw together on these platforms to reach solutions faster.
Solutions keep workers—and their superiors—happy.
Enjoy Less Paperwork
Field management software is all about keeping things digital. Move away from white boards, spreadsheets and written notes.
Now you—and I mean the entire list of role players—can all:
If you want happy workers, help them feel empowered. They’ll know superiors care enough to ensure they can fulfil their duties. You also don’t have unrealistic expectations.
Yes software can even help with this.
Field management software generates informative job tickets. With advanced technology these tickets can be viewed on Smartphones.
Work allocation can be customized to suit a company’s preferences. Here’s how.
As a rule job tickets were dispersed to workers at the start of a day. This allows workers to plan for their days ahead. But it doesn’t allow managers to make changes to get more work done:
When everything relied on paper these were huge challenges. Now you can apply more practical solutions with modern software:
This process empowers both workers and management.
Digital systems make workers feel informed. This is an important factor in any job environment.
Workers enjoy the responsibility of giving progress updates. This is better than being micro managed about every detail. Because they feel trusted they tend to be positively inclined towards managements.
As long as workers and managers trust each other, field managers can operate effectively even from a remote office or vehicle.
Here are some real challenges field workers and their managers contend with:
What do you prefer to reach solutions? A long conversation with each worker or having everyone together at a meeting?
But calling a meeting robs you of time.
Luckily management software lets you have virtual meetings any time of the day. Any one of these can be reported with modern technology and an alternative solution can be communicated.
That’s how easy software makes it for you.
In Case of Emergencies
It’s all about taking delays out of the equation. When problems are dealt with fast more serious challenges are prevented.
Expert software developers create user friendly and fast methods of dealing with a job’s general tasks as well as problems.
When it comes to field work you’ll love the possibilities.
Software puts team members in contact with each other 24/7. This can be in the form of:
All workers can be kept happy even when things go wrong:
Since software can track teams’ vehicles managers can keep an eye on everyone:
Team members no longer have to deal with the aftermath of a problem because it’s dealt with instantly by other colleagues. This prevents catastrophes, increases worker safety and helps keep the work on track.
Workers also don’t have to feel alone anymore. Software serves as a way of connecting team members 24/7.
This is the power software gives you.
What do you think happens when all these factors work together?
Any business’ goal is making more money and increasing profits. When software helps you save time, prevent frustration and solve problems you can handle a bigger workload.
Yes software calls for an initial monetary commitment. But the efficacy your field workers will show—and the healthier work environment they experience—equates to an investment not an expense.