One Platform for All Your Facility Maintenance
Collect tenant requests, dispatch vendors, track every work order — and prove SLA compliance with real data.
Book a Free DemoNo credit card required. 15-minute setup call.
Maintenance requests are scattered everywhere
Serfy centralizes requests from tenants, email, and phone into one dashboard with automatic prioritization and assignment.
No visibility into vendor work quality
Real-time photo evidence, digital checklists, and completion timestamps give you proof of every job done — without site visits.
Paper-based documentation slows everything down
Digital forms replace paper. Reports export in one click. Full audit trail for ISO compliance and tenant satisfaction surveys.
Built for Facility Managers. Not Generic FSM.
Purpose-built tools for property and facility management teams who need visibility, compliance, and vendor control.
Client Portal for Tenants
Give tenants a simple way to report issues with photos and descriptions. They see status updates automatically — reducing calls and emails by up to 80%.
- Tenant self-service issue reporting
- Automatic status notifications
- Photo and location attachments
- SLA tracking per tenant agreement
Work Order Management & Outsourcing
Create work orders from tenant requests in one click. Assign to internal teams or outsource to vendors through a dedicated partner portal with scoped access.
- One-click work order creation
- Partner portal for external vendors
- Real-time task status tracking
- Vendor performance benchmarking
Custom Reports & Compliance
Build custom data entry templates for inspections, maintenance logs, and safety checks. Export professional reports for ISO audits and management reviews.
- Custom inspection checklists
- Photo and signature capture
- Exportable PDF/Excel reports
- Full audit trail for compliance
Trusted by Leading European Facility Companies
Property and facility management companies across Europe rely on Serfy every day.
“Serfy has improved the software and taken into account our special needs. All issues are resolved professionally by the Serfy support. The software is intuitive and easy to use. Serfy enables effective communication and is a good tool for client relationship management.”
— SOL Baltics
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See how Serfy streamlines facility maintenance in a 15-minute personalized walkthrough.
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