How ISS World Standardized Enterprise Facility Operations and Cut Service Closeout Lag by 42%

The Operational Challenge

Operating across extensive enterprise facilities requires coordinated delivery of technical maintenance, cleaning, and specialized building operations. Managing high task volumes across distributed client buildings using legacy reporting led to delayed job validations, paperwork backlog, and billing friction with facility managers.

The Solution with Serfy

ISS World deployed Serfy across commercial facility maintenance operations. Technicians and site supervisors receive dispatched work orders on the Serfy mobile app, follow standardized safety and maintenance checklists, capture photo evidence on completion, and generate instant digital service reports approved directly by client facility managers.

“Serfy gives our operations complete real-time visibility across client facilities. Work orders are resolved faster, proof of completion is indisputable with instant photos and signatures, and billing reconciliation takes minutes instead of weeks.”

Measurable Business Results