How SANSI Replaced Paperwork and Digitized Commercial Refrigeration Service

The Operational Challenge

SANSI manages complex commercial refrigeration systems, cold storage facilities, and supermarket cooling infrastructure requiring 24/7 technical reliability. Field technicians previously relied on voluminous paper service forms and manual stock tracking, leading to administrative delays, cumbersome office scheduling, and fragmented communication with client facility managers.

The Solution with Serfy

SANSI deployed Serfy to digitize all technical field workflows. Technicians use the intuitive mobile app to view assigned tasks, log refrigeration asset details, and track parts from van stock. Office coordinators plan and schedule service visits seamlessly, while commercial clients gain direct transparency by following work progress and completed service acts in real time.

“When we were looking for field service management software, we wanted to find a precise, easy-to-use app, that could finally replace our tons of outdated paperwork. This is where Serfy stood out, thanks to its simple design and clean interface, as well as a lot of features that we appreciated over time. The inventory and asset management makes it easy for technicians to understand their assigned tasks and manage their stock, while planning from the office became much more convenient. Clients appreciate the ability to follow the work done on their sites, and that has helped us build genuine trust.”

Project Manager

Commercial Refrigeration & Technical Projects, SANSI

Measurable Business Results