How Thermo Fisher Scientific Automated Equipment Calibration and Field Maintenance Logs
Discover how the world leader in serving science streamlined field engineering callouts, automated equipment calibration certification, and reached 99.8% maintenance audit compliance with Serfy.
The Operational Challenge
Field service engineers supporting hospital, pharmaceutical, and scientific research laboratories maintain mission-critical instruments requiring strict regulatory compliance (GMP, ISO, and FDA standards). Tracking calibrations, replacement sensors, and equipment warranties via disparate paper records created compliance audit risks and delayed validation sign-offs.
The Solution with Serfy
Thermo Fisher field service teams implemented Serfy to manage equipment lifecycles and dispatched engineering tasks. Field specialists scan on-instrument QR codes to pull full service histories, log calibration parameters and parts replacements in offline-capable mobile forms, and instantly deliver signed digital certificate acts to laboratory directors upon completion.
“In laboratory instrumentation, proof of calibration and asset history are vital. Serfy allows our field specialists to scan an instrument's QR code on-site, complete verified maintenance procedures, and issue signed digital certificates immediately. It has significantly elevated our field service reliability.”
Measurable Business Results
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