Manual paperwork, double-entry bookkeeping, and fragmented phone calls waste thousands in unbilled technician hours and delayed client cash flow.
Field notes left in technician vans cause forgotten billable hours and delayed job closures.
Centralized digital ticket lifecycle from customer intake to signed field act.
Office staff waste hours calling technicians to ask 'are you on site?' and 'is the job finished?'
Real-time automated status updates with GPS timestamps (En Route, On Site, Completed).
Clients dispute completed work orders when photos, checklists, and sign-offs are missing.
Mandatory before/after photo capture and digital customer signature gates.
Complete transparency from incoming request to verified field completion.
Monitor live SLA timers, urgency badges, customer contract types, and assigned technicians in one unified view.
Every status transition (Assigned, En Route, On Site, Completed) records server-validated timestamps and GPS coordinates that cannot be altered retroactively.
Clients sign work orders on the technician phone or tablet with mandatory printed signer name, company role, and date/time stamping for legal validity.
Automatically compiles high-resolution before/after photos, parts deducted, labor hours, and customer signatures into a tamper-evident PDF completion certificate.
Records technician arrival coordinates within customer property boundary. Eliminates disputed on-site billable labor hours and arrival claims.
Assign primary and assistant technicians to large jobs. Each technician logs individual check-ins, tasks performed, and billable hours on the shared ticket.
Sends automated notifications upon ticket creation, technician dispatch, on-site arrival, and completion with direct PDF report download links.
Pragmatic answers on customizable work order lifecycles, ISO 9001 audit trails, multi-technician crew collaboration, and service certificates.
See how Serfy organizes tasks across multiple clients and properties.
