How quickly can dispatchers assign a new work order?

Within 10 seconds. Create a work order from a template, and Serfy's smart dispatch recommends the closest qualified technician with available capacity.

Can clients track work order progress in real time?

Yes. The self-service client portal gives customers live status updates, technician arrival estimates, and instant access to completed acts with photo proof.

Does it support custom work order statuses and SLAs?

Yes. Configure custom lifecycle stages (New, Assigned, En Route, In Progress, Pending Parts, Completed, Invoiced) with strict SLA response and resolution clocks.