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Field Service Software Built for Telecom Contractors

Dispatch certified tower climbers and fiber optic splicing crews, track optical time-domain reflectometer (OTDR) readings, and hit strict network uptime SLAs.

14-day free trial No credit card Enterprise Security & ISO 27001
Capterra
5.0★★★★★
Trusted by 450+ commercial technical service enterprises across North America
CaverionISS WorldNEWSECThermo Fisher ScientificQuant LatviaFlamingo EliteSOL Baltics
HOW IT WORKS

How It Works

From quote approval to automated dispatch and instant invoice sync — see how Serfy coordinates every phase of field service delivery.

DIGITAL QUOTE #Q-24089Client Approved
Chiller Quarterly PM & Filter Pack
$480.00 · Price Book Applied
1-CLICK AUTO-CONVERTReady for Dispatch
Work Order WO-2310041070
Auto-generated from Approved Estimate
PRICE BOOK SYNCZero Margin Leakage
Commercial Contract Rates
Standard labor & parts margins locked
01 · ESTIMATION & WORK ORDERS

Get a job in – quote or request comes in, converts to a work order in one click

Eliminate bid delays and pricing guesswork. Build standardized price books, send interactive branded quotes, and convert customer sign-offs directly into dispatchable work orders in seconds.

Standardized price books with locked labor rates, parts margins, and SLA terms
Digital quotes with online customer approval portal and timestamped e-signatures
One-click conversion of signed estimates into scheduled work orders with zero double-entry
Automated preventive maintenance schedules linked directly to asset logbooks
Explore Quotes & Estimates
OPERATIONAL EXCELLENCE

Why Telecom Teams Need the Right Software

Purpose-built field service tools designed to eliminate margin leak, dispatch delays, and compliance liabilities for commercial contractors.

Operational Pain

Expensive SLA penalty clauses from telecom operators when network outages exceed response windows

How Serfy Solves It

Real-Time Emergency Dispatch & Automated SLA Countdown Timers

Urgent fiber cut and cell tower alarms trigger automated routing to the closest equipped splice crew with live countdowns visible to dispatch and NOC.

Explore Emergency Dispatch
Operational Pain

Fiber splice crews operating in remote rural routes and underground vaults with zero cell coverage

How Serfy Solves It

100% Offline Mobile Operation with Local SQLite Storage

Technicians record splice loss readings, attach OTDR traces, and complete safety checklists offline. Data syncs automatically once back in cell coverage.

Explore Mobile App
Operational Pain

Proving installation quality and optical standards across thousands of fiber drop points

How Serfy Solves It

Standardized Digital Testing Checklists & OTDR File Attachments

Mandate optical power meter readings, enclosure sealing photos, and connector inspection logs on mobile before closing the installation work order.

Explore Quality Audits
Operational Pain

Unbilled high-value fiber patch cords, splice trays, and SFP optics from service vans

How Serfy Solves It

Real-Time Van Inventory Tracking & Automatic Material Billing

Network hardware and optical consumables scanned or selected on mobile are automatically deducted from van inventory and billed on the project work order.

Explore Van Inventory
THE PLATFORM

Four modules that carry a telecom & network operation

See the full platform →
TOWER DISPATCH

Rapid cellular tower outage dispatch with certification filtering

Deploy tower climbers and fiber optic technicians to network outages with real-time GPS routing.

Filter field engineers by climbing certification, RF safety, and site access keys
Priority dispatch board monitors network outage SLA timers in real time
Instant mobile alerts update field crews on tower access codes and gate combinations
Explore tower dispatch →
Dispatch boardTue 18 Aug
LIVE
08:00
10:00
12:00
14:00
16:00
MD
Mike
RTU-04 filter
Chiller inspection
SJ
Sarah
No cooling · Austin Metro
AHU-2
TM
Tom
Quarterly PM inspection
VRF-09 leak test
UNASSIGNED · 1
R-410A recharge
EPA Section 608 cert required

Trusted by Telecom & Network Infrastructure Teams

Built for the tower climber certification and outage response demands of network infrastructure teams

“
“Serfy gives our operations complete real-time visibility across client facilities. Work orders are resolved faster, proof of completion is indisputable with instant photos and signatures, and billing reconciliation takes minutes instead of weeks.”
Operations Director
Facility Management Division • ISS World
Read ISS World Story
-42%Service Closeout Lag
100%Real-Time Request Tracking
ZeroDisputed Work Acts
Savings Calculator

Work out what the paperwork is costing you

Move the sliders to match your operation. The figures use the average admin load Serfy measures across its Telecommunications & Network Infrastructure accounts.

12
2
$45
Estimated Annual Recovery
$28,080
12 hours a week back across the team
Phone dispatch & reassignment3.8 h/wk
Re-keying jobs into billing4.1 h/wk
Chasing paper sign-offs & logs2.5 h/wk
Missed & rescheduled PM visits1.6 h/wk
Serfy platform (14 seats × $25/mo)
$4,200 / year
Net first-year gain
+$23,880

Illustrative estimate based on Serfy account averages. Your figures will differ.

CORE CAPABILITIES

Everything Your Field Team Needs

Manage telecommunications & network infrastructure operations, subcontractor dispatch, and field operations in one easy-to-use software.

Smart Scheduling & Dispatch

Algorithmically rank technicians by skill certifications, GPS proximity, travel time, and van inventory to eliminate scheduling bottlenecks.

09:00
10:30
12:00
14:00
AI Optimal Match · 98% Auto-Assigned
MD
Mike Davis
Certified Lead Tech
1.2 miles away · 8 min travel buffer
10:30 - 12:00 · Priority Maintenance Call
KEY DIFFERENTIATOR

Subcontractor Management

Delegate tasks to external contractors with field-level data privacy. Subcontractors log labor hours and parts without ever seeing your client billing rates.

AP
AirPro Tech
External Contractor
In Progress
WO-24089 · Rooftop Chiller Repair
Client Rates Masked$0 Hidden
Mark R. (Tech) SLA: 4h response
Photo proof required for payoutMandatory
KEY DIFFERENTIATOR

Offline-First Mobile App

Native iOS & Android apps that work in remote basements and plant rooms without connectivity. Everything syncs instantly when back online.

Offline Mode Active0 Pending
Work Orders (3)Open
Broken Oven Thermostat
HIGH PRIORITYOPEN
Ice Machine PM Check
MEDIUMSIGNATURE READY
COMPLIANCE

Digital Checklists & Custom Forms

Enforce standardized service protocols, safety compliance tests, and photo proof requirements with mandatory sign-off fields.

Mobile Service Protocol
Step 3 of 3
1. Safety & Pressure Test Passed
2. Before & After Photos 2 Attached
3. Customer Signature Signed
100% Audit-Ready Compliance Act

Maintenance Reports & Dashboards

Get real-time insights and identify operational trends to make informed decisions about technician utilization, SLA compliance, and costs.

SLA Telemetry
96.8%
First-Time Fix
+4.2% MoM
PROFIT MARGINS

Parts & Truck Stock Tracking

Track mobile vehicle stock, reserve parts for upcoming work orders, and automate reorder thresholds before stockouts delay repairs.

Van #04 Mobile Stock
Live Synced
Refrigerant / Specialized Spares
SKU #RF-3209 · Bin A-2
12.4 kg left
Air Filter Pack 24x24x2
Low: 2 remaining (Reorder set)
Auto-Order
Barcode scanned on siteAdded to Work Act

Quotes & 1-Click Work Orders

Standardize labor rates and parts margins. Send interactive branded estimates with timestamped e-signatures that convert to work orders in 1 click.

Work-to-Invoice Automation

Signed work orders, labor hours, and deducted vehicle stock convert directly into customer invoices with instant accounting sync.

Asset Management & Equipment Passports

Access full maintenance histories, QR code equipment passports, and warranty documents for real-time visibility across facility assets.

Client & Tenant Self-Service Portal

Give property managers and clients a dedicated portal to log tickets, track live technician dispatch, and review signed work orders.

Planned Preventive Maintenance

Auto-schedule recurring statutory compliance inspections, seasonal asset service runs, and preventive contract maintenance.

COMPLIANCE & STANDARDS

Running a Telecom Infrastructure Business

Standardize fiber OTDR splice certificates, OSHA tower climbing safety permits, and strict carrier SLA penalty avoidance across distributed networks.

OPTICAL CERTIFICATIONTIA-568 / TIA-758 & NECA/FOA 301

TIA-568 Fiber Testing & NECA/FOA 301 Installation Standards

Bi-directional OTDR trace file attachments (.SOR), optical loss test set (OLTS) Tier 1 / Tier 2 verification, connector end-face IEC 61300-3-35 cleanliness criteria, and carrier acceptance closeout packages.

Enforced Audit Requirements
Direct attachment of standard .SOR OTDR optical trace test files
Fiber connector end-face digital microscope photos (IEC 61300-3-35 / TIA-568)
Splice loss threshold verification (<0.05 dB per fusion splice)
Tier 1 power meter and Tier 2 OTDR closeout documentation for MNOs
TOWER CLIMBING SAFETYANSI/ASSP A10.48 & OSHA 1926 Subpart M

Tower Rigging (ANSI/ASSP A10.48) & OSHA Fall Protection

Daily tower climbing harness and 100% tie-off fall arrest pre-climb inspections, NWSA certified rigger credentials, Class 1-4 rigging plans, and Job Hazard Analysis (JHA) forms under OSHA 29 CFR 1926.

Enforced Audit Requirements
Daily mobile pre-climb harness, lanyard, and cable grab inspection checklists
Real-time NOAA weather, wind speed, and lightning hazard confirmation
NWSA (National Wireless Safety Alliance) climber certification verification
Digital Job Hazard Analysis (JHA) and high-angle rescue plan sign-offs
RF SAFETY & MTTRFCC OET Bulletin 65 & OSHA 1910.97

FCC RF Radiation Safety (OET 65) & Carrier MTTR SLA Compliance

Strict 4-hour MTTR emergency outage response timers, FCC maximum permissible exposure (MPE) RF monitor verification, backup generator run-time records, and DC plant battery conductance tests.

Enforced Audit Requirements
4-hour Mean Time to Repair (MTTR) emergency SLA response countdown
FCC OET Bulletin 65 personal RF monitor verification and lock-out sign-offs
DC power plant battery string conductance and IEEE 1188 impedance test logs
Backup diesel generator automatic transfer switch (ATS) and fuel level audits
TELECOMMUNICATIONS & NETWORK INFRASTRUCTURE FIELD OPERATIONS & ARCHITECTURE

Frequently Asked Questions

Pragmatic answers on telecommunications & network infrastructure mechanics, compliance logging, offline mobile sync, and Quote-to-Cash automation.

Carrier SLAs require rapid response and strict audit trails. When an outage ticket is created, Serfy initiates milestone timers (dispatch, en-route, on-site arrival, diagnostic, splice complete, traffic restored). If on-site arrival or optical time-domain reflectometer (OTDR) testing slips behind schedule, supervisors receive escalation alerts.

Have a specific Telecommunications & Network Infrastructure workflow or custom ERP integration question?
Talk directly with our core solutions engineering team — no sales scripts.

Ready to Modernize Your Telecommunications & Network Infrastructure Business?

Join commercial contractors across North America using Serfy to cut paperwork and accelerate cash flow.