How Quant Latvia Coordinates 24/7 Commercial Building Maintenance and Emergency Dispatch
Discover how Latvia's commercial building service center, with over 20 years of technical heritage from ABB and Quant, automated work orders, facility audits, and emergency brigades with Serfy.
The Operational Challenge
Quant Latvia manages technical building infrastructure across commercial properties, providing standard system maintenance, energy efficiency audits, and 24/7 emergency response brigades. Coordinating rapid response specialists across Riga and regional commercial objects while ensuring clients have real-time access to meter readings, audit logs, and repair statuses required a robust digital field operations platform.
The Solution with Serfy
Quant Latvia deployed Serfy to streamline all field service operations. Dispatchers route emergency calls to the nearest available specialist in real time. Technicians record meter readings, capture before/after photos of equipment repairs, document parts used, and automatically generate verified digital service reports directly from their mobile devices.
“Our service is built on three core pillars: rapid response, quality work, and honesty. Serfy gives our 24/7 emergency brigades and maintenance engineers the mobile tools to act swiftly, document every detail on-site, and provide clients complete transparency over their commercial assets.”
Measurable Business Results
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