Can building tenants report maintenance issues directly without extra license fees?

Yes. Serfy provides branded self-service client portals where commercial tenants can log tickets with photos, track technician ETAs, and review completed work orders at zero per-tenant license cost.

Can Serfy manage multi-level commercial property hierarchies and campuses?

Yes. Serfy supports deep hierarchical object modeling: client enterprise -> commercial park/campus -> individual building -> floor -> suite/room -> specific equipment asset (e.g., Rooftop Chiller #3). Work orders and maintenance histories cascade through this hierarchy.

How does Serfy enforce vendor and contractor Service Level Agreements (SLAs)?

Serfy tracks first-response, on-site arrival, and completion times automatically against contractual SLA benchmarks, sending real-time push and SMS escalation alerts to facility supervisors before breach thresholds occur.

How does subcontractor data isolation work when outsourcing facility repairs?

When delegating a work order to an outside trade specialist, Serfy's multi-company security scoping (show_to_companies) restricts their view exclusively to their assigned job instructions and safety checklists. Subcontractors cannot access your client database, internal costs, or other tenants' data.

Does Serfy integrate with our accounting and ERP systems?

Yes. Approved work orders and billable tenant work orders automatically synchronize line items to QuickBooks Online, NetSuite, Sage Intacct, and Xero, eliminating manual billing transcription and disputes.

COMMERCIAL REAL ESTATE & FACILITY MANAGEMENT

Facility Management Software for Commercial Properties & Campuses

Unify tenant service requests, planned preventive maintenance, vendor dispatch, and equipment asset lifecycles across commercial properties, corporate office parks, and multi-tenant portfolios.

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Trusted by commercial technical service leaders

Complete Capability Stack

Included Modules

Client & Tenant Self-Service Portal

Commercial tenants and property managers submit work orders 24/7 with photo attachments, view real-time status updates, and sign off on completion without dispatch phone tag.

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Equipment Asset Registry & QR Tagging

Tag mechanical, electrical, and HVAC assets with scannable QR codes for on-site technicians to view complete service history, operational manuals, and component serials.

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Planned Preventive Maintenance & CAM

Automate recurring building maintenance schedules, seasonal chiller startups, filter changes, and statutory life safety inspections to maintain audit readiness.

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Multi-Tenant Subcontractor Coordination

Outsource specialized trade tasks to external vendors with row-level data isolation (show_to_companies) that masks internal markups and protects client databases.

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Work Order Management & Smart Dispatch

Dispatch in-house facility engineers and external contractors by trade certification, capacity, and geolocation with automated SLA breach countdown clocks.

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Digital Inspection Forms & Photo Audits

Mandate mobile condition checklists, before/after photo proofs, and timestamped client signatures before work orders can be finalized and invoiced.

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Built for Specialist Commercial Contractors

Property Management →Commercial Cleaning →Elevator Maintenance →Fire Protection →Commercial HVAC →Electrical Contractors →

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Frequently Asked Questions

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