How Narvesen Centralized Maintenance and Equipment Lifecycle Management Across 200 Locations

The Operational Challenge

Managing daily operations across nearly 200 convenience stores and coffee shops created frequent maintenance demands for coffee machines, refrigeration, and retail facilities. Logging issues via informal phone calls and chat caused missed tickets, slow contractor dispatch, and painful month-end invoice verification.

The Solution with Serfy

Narvesen implemented Serfy across all store locations. Frontline store employees now submit service requests via a simple digital portal, work orders are dispatched directly to specialized maintenance contractors with full traceability, and the Asset Management module tracks maintenance costs per machine.

“Serfy completely centralized maintenance for our 200 stores. Submitting requests is effortless for store staff, vendor dispatch is fully traceable without phone tag, and our month-end invoice validation is instant and accurate.”

Head of Facilities & Retail Operations

Baltic Store Operations, Narvesen

Measurable Business Results