Can Serfy manage multiple commercial properties under one account?

Yes. Serfy is built with hierarchical object and site trees, allowing you to manage multi-tenant buildings, individual suites, and dispersed regional portfolios seamlessly.

How does Serfy enforce contractor SLAs?

Serfy tracks first-response, on-site arrival, and completion times automatically against contractual SLA benchmarks, sending escalation alerts before breaches occur.

Can tenants access Serfy without a paid license?

Yes. The self-service tenant portal allows unlimited occupant access for raising tickets and viewing resolution progress at zero extra per-seat cost.

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