Commercial Real Estate & Asset Management

How NEWSEC Manages Tens of Thousands of Commercial Facility Work Orders

Discover how Northern European real estate powerhouse NEWSEC maintains strict client SLAs, eliminates bookkeeping double-entry, and accelerates cash collection by 22%.

22%Improvement in Cash Collection Velocity

100%Real-Time SLA Compliance Oversight

ZeroDouble-Entry Bookkeeping Errors

The Operational Challenge

Managing hundreds of commercial properties with varying client SLA deadlines created administrative overhead. Manual coordination across multiple specialized sub-contractors and field managers made tracking SLA compliance complex.

The Solution with Serfy

NEWSEC integrated Serfy as its primary operational hub. Automated SLA timers, scoped subcontractor access, and seamless ERP accounting synchronization enabled frictionless facility operations.

“Very useful tool letting us manage a huge amount of work orders and issues effectively, quickly make adjustments and actions, monitor and control decision making. Serfy lets us ensure the best quality of our services.”

Head of Facility Maintenance

Commercial Real Estate Division, NEWSEC

Measurable Business Results

Automated SLA monitoring alerted teams before deadlines breached, improving client satisfaction metrics.

Direct accounting integration eliminated duplicate data entry across back-office personnel.

Subcontractors gained secure portal access to update statuses without accessing confidential property data.

Achieve Similar Outcomes in Your Team

Book a 20-minute product tour and see how commercial maintenance leaders run on Serfy.

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