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Maintenance Software Built for Healthcare & Biomedical Facilities

Maintain life-critical medical equipment, enforce sterilization checklists, track equipment calibration schedules, and guarantee regulatory compliance.

14-day free trial No credit card Enterprise Security & ISO 27001
Capterra
5.0
ISO 27001 Certified
Enterprise Security · 99.9% SLA
Biomedical equipment specialist calibrating hospital diagnostic machinery in medical facility
Trusted by 450+ commercial technical service enterprises across North America
CaverionISS WorldNEWSECThermo Fisher ScientificQuant LatviaFlamingo EliteSOL BalticsSANSI
HOW IT WORKS

How It Works

From quote approval to automated dispatch and instant invoice sync — see how Serfy coordinates every phase of field service delivery.

Workflow visual
DIGITAL QUOTE #Q-24089Client Approved
Chiller Quarterly PM & Filter Pack
$480.00 · Price Book Applied
1-CLICK AUTO-CONVERTReady for Dispatch
Work Order WO-2310041070
Auto-generated from Approved Estimate
PRICE BOOK SYNCZero Margin Leakage
Commercial Contract Rates
Standard labor & parts margins locked
01 · ESTIMATION & WORK ORDERS

Get a job in

quote or request comes in, converts to a work order in one click

Eliminate bid delays and pricing guesswork. Build standardized price books, send interactive branded quotes, and convert customer sign-offs directly into dispatchable work orders in seconds.

Standardized price books with locked labor rates, parts margins, and SLA terms
Digital quotes with online customer approval portal and timestamped e-signatures
One-click conversion of signed estimates into scheduled work orders with zero double-entry
Automated preventive maintenance schedules linked directly to asset logbooks
Explore Quotes & Estimates
OPERATIONAL EXCELLENCE

Why Healthcare Facility Teams Need the Right Software

Purpose-built field service tools designed to eliminate margin leak, dispatch delays, and compliance liabilities for commercial contractors.

Operational Pain

Paper equipment binders failing healthcare accreditation and biomedical audits

How Serfy Solves It

Digital Calibration Registers & Joint Commission Compliance Passports

Every biomedical device, autoclave, and cleanroom system maintains a tamper-proof digital logbook with cryptographic timestamps and technician IDs.

Explore Asset Registers
Operational Pain

Equipment downtime in critical operating rooms and intensive care units

How Serfy Solves It

24/7 Priority Emergency Dispatch & Strict SLA Tracking

Critical medical equipment alerts trigger instant notification, routing the nearest vetted biomedical technician with countdown timer tracking.

Explore Emergency Dispatch
Operational Pain

Unvetted contractors accessing sensitive medical hospital environments

How Serfy Solves It

Credential & Hygiene Clearance Enforcement on Dispatch

Ensure work orders are assigned solely to technicians holding active cleanroom certifications, immunization clearances, and hospital security badges.

Explore Compliance Forms
Operational Pain

Managing recurring sterilization cycles and preventive calibration deadlines

How Serfy Solves It

Automated Joint Commission Preventive Maintenance Engine

Auto-schedule mandatory periodic calibration, filtration changes, and medical gas tests according to NFPA 99 and ISO 13485 standards.

Explore Scheduled Servicing
THE PLATFORM

Four modules that carry a biomedical & healthcare operation

See the full platform →
HOSPITAL SLA

Priority 1 routing for critical hospital operating room equipment

When an anesthesia workstation or surgical lighting fails, dispatch the nearest vetted biomedical engineer.

Rapid 1-hour and 2-hour SLA countdown timers for life-critical medical equipment
Instant engineer routing verified by hospital department clearance and badge status
Live hospital coordinator notifications reduce surgical schedule disruption
Explore hospital dispatch →
Dispatch boardTue 18 Aug
LIVE
08:00
10:00
12:00
14:00
16:00
MD
Mike
RTU-04 filter
Chiller inspection
SJ
Sarah
No cooling · Austin Metro
AHU-2
TM
Tom
Quarterly PM inspection
VRF-09 leak test
UNASSIGNED · 1
R-410A recharge
EPA Section 608 cert required

Trusted by Biomedical & Healthcare Teams

Built for the strict calibration and emergency SLA demands of biomedical engineering teams

“
“Serfy administers over 1,500 rooms across our facility sites with 1,600+ users submitting requests. Automated workflows and manager verification ensure 100% quality across vendor and internal tasks.”
Facilities & Site Operations Lead
Enterprise Facility Administration • Thermo Fisher Scientific
Read Thermo Fisher Scientific Story
1,500+Rooms Administered
1,600+Active Requesters
100%Execution Quality
Savings Calculator

Work out what the paperwork is costing you

Move the sliders to match your operation. The figures use the average admin load Serfy measures across its Healthcare & Biomedical Facilities accounts.

12
2
$45
Estimated Annual Recovery
$28,080
12 hours a week back across the team
Phone dispatch & reassignment3.8 h/wk
Re-keying jobs into billing4.1 h/wk
Chasing paper sign-offs & logs2.5 h/wk
Missed & rescheduled PM visits1.6 h/wk
Serfy platform (14 seats × $25/mo)
$4,200 / year
Net first-year gain
+$23,880

Illustrative estimate based on Serfy account averages. Your figures will differ.

CORE CAPABILITIES

Everything Your Field Team Needs

Manage healthcare & biomedical facilities operations, subcontractor dispatch, and field operations in one easy-to-use software.

Asset Management & Equipment Passports

Access full maintenance histories, QR code equipment passports, and warranty documents for real-time visibility across facility assets.

Facility Object Tree
Building A > Fl 2
Main Unit #30XA
Room 102 · Mech Plant
99.4% Uptime
Compressor Unit B
Floor 1 · Boiler Station
PM Due in 3d
Safety Damper #4
Inspected
COMPLIANCE

Digital Checklists & Custom Forms

Enforce standardized service protocols, safety compliance tests, and photo proof requirements with mandatory sign-off fields.

Mobile Service Protocol
Step 3 of 3
1. Safety & Pressure Test Passed
2. Before & After Photos 2 Attached
3. Customer Signature Signed
100% Audit-Ready Compliance Act
AUTOMATION

Planned Preventive Maintenance

Auto-schedule recurring statutory compliance inspections, seasonal asset service runs, and preventive contract maintenance.

Rule #PM-2026-Q3
Quarterly Auto-Run
Commercial Facility Seasonal PM
18 Assets across 3 Client Locations
Next: Oct 1, 2026Dispatches 14d before
Zero Missed Statutory Visits100% SLA

Smart Scheduling & Dispatch

Algorithmically rank technicians by skill certifications, GPS proximity, travel time, and van inventory to eliminate scheduling bottlenecks.

09:00
10:30
12:00
14:00
AI Optimal Match · 98% Auto-Assigned
MD
Mike Davis
Certified Lead Tech
1.2 miles away · 8 min travel buffer
10:30 - 12:00 · Priority Maintenance Call

Maintenance Reports & Dashboards

Get real-time insights and identify operational trends to make informed decisions about technician utilization, SLA compliance, and costs.

SLA Telemetry
96.8%
First-Time Fix
+4.2% MoM
KEY DIFFERENTIATOR

Subcontractor Management

Delegate tasks to external contractors with field-level data privacy. Subcontractors log labor hours and parts without ever seeing your client billing rates.

AP
AirPro Tech
External Contractor
In Progress
WO-24089 · Rooftop Chiller Repair
Client Rates Masked$0 Hidden
Mark R. (Tech) SLA: 4h response
Photo proof required for payoutMandatory

Offline-First Mobile App

Native iOS & Android apps that work in remote basements and plant rooms without connectivity. Everything syncs instantly when back online.

Client & Tenant Self-Service Portal

Give property managers and clients a dedicated portal to log tickets, track live technician dispatch, and review signed work orders.

Work-to-Invoice Automation

Signed work orders, labor hours, and deducted vehicle stock convert directly into customer invoices with instant accounting sync.

Parts & Truck Stock Tracking

Track mobile vehicle stock, reserve parts for upcoming work orders, and automate reorder thresholds before stockouts delay repairs.

Quotes & 1-Click Work Orders

Standardize labor rates and parts margins. Send interactive branded estimates with timestamped e-signatures that convert to work orders in 1 click.

COMPLIANCE & STANDARDS

Running a Healthcare Facility Services Business

Maintain absolute medical gas safety, sterile room environmental controls, and Joint Commission accreditation readiness across clinical facilities.

LIFE SUPPORT GASESNFPA 99 Chapter 5 & ASSE 6000

NFPA 99 Medical Gas Systems & ASSE 6000 Verifier Standards

Daily cylinder manifold pressure checks, quarterly terminal unit flow and vacuum audits, ASSE 6030/6040 verifier test records, emergency oxygen supply connections (EOSC), and gas purity documentation.

Enforced Audit Requirements
Daily manifold bank line pressure & automatic reserve changeover logs
Medical air, oxygen, nitrous oxide, and vacuum terminal flow rate audits
ASSE 6040 medical gas maintenance technician digital sign-off
Emergency zone valve box (ZVB) and alarm panel annual verification
SURGICAL VENTILATIONASHRAE 170 & FGI Guidelines

Operating Room Ventilation (ASHRAE 170) & FGI Airborne Isolation

Air changes per hour (ACH) verification, differential room pressure telemetry (positive/negative), airborne particle counts, and HEPA filter integrity documentation compliant with ASHRAE 170 and FGI Guidelines.

Enforced Audit Requirements
Operating suite airflow velocity and directional pressure differential monitoring
Inches of water gauge (in. w.g.) differential cascade tracking between sterile cores
DOP/PAO HEPA filter integrity leak test certificate attachments
Joint Commission (TJC) Environment of Care (EC) inspection audit reports
BIOMEDICAL CALIBRATIONNFPA 99 & ANSI/AAMI ES60601-1

Medical Device Electrical Safety (NFPA 99) & NIST-Traceable Calibration

Scheduled periodic biomedical equipment maintenance, chassis grounding resistance, maximum allowable patient leakage current (μA) logs, FDA MedWatch alert recalls, and NIST-traceable calibration certificates.

Enforced Audit Requirements
Asset barcode scanning with direct access to NIST-traceable calibration certificates
NFPA 99 ground wire resistance and chassis/patient lead leakage current (μA) logs
Tolerance calibration curves with documented reference standard serial numbers
FDA MedWatch safety alert serial matching with immediate clinical quarantine flags
HEALTHCARE & BIOMEDICAL FACILITIES FIELD OPERATIONS & ARCHITECTURE

Frequently Asked Questions

Pragmatic answers on healthcare & biomedical facilities mechanics, compliance logging, offline mobile sync, and Quote-to-Cash automation.

Every clinical asset record in Serfy stores historical electrical safety tests (ground wire resistance, chassis leakage currents) and manufacturer calibration tolerances in compliance with NFPA 99 and Joint Commission standards. Technicians log test results directly from calibrated biomedical safety analyzers, and Serfy flags any device with out-of-tolerance readings, preventing uncertified medical equipment from returning to clinical service.

Have a specific Healthcare & Biomedical Facilities workflow or custom ERP integration question?
Talk directly with our core solutions engineering team — no sales scripts.

Ready to Modernize Your Healthcare & Biomedical Facilities Business?

Join commercial contractors across North America using Serfy to cut paperwork and accelerate cash flow.