Service Level Agreement Template for Maintenance & Field Service

A fillable 8-page service level agreement for maintenance contracts: 14 clauses and Schedules A–F, ready to complete on screen and attach to your main service contract.

What's Inside

• P1–P4 priority matrix with suggested response, make-safe and resolution times
• Clock rules: when each clock starts, what can pause it and when it stops
• Planned and statutory maintenance windows with a PM compliance target
• Provider and client responsibilities, including access and quote approval
• Service credits with a monthly cap and optional earn-back
• Schedules A–F: sites, assets, priority matrix, PM plan, escalation contacts and a monthly report
• Fillable fields throughout, so you can complete it in any PDF reader

PDF · 253 KB